Conference Code: 18SG11ICSM
Conference Aims and Objectives
The ICSM 2018: 20th International Conference on Service Management
aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Service Management. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Service Management.
Call for Contributions
All honorable authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters. Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or theoretical work in all areas of Service Management are cordially invited for presentation at the conference. The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of novel research materials.WASET
Federated conference series is an event that brings together significant number of recurring events; academic conferences, symposia, workshops, special sessions, and plenary talks in the field of science and technology since inception in 1999. Each event may run over any span of time within the conference days.
All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the International Science Index (ISI)
, Google Scholar
, Semantic Scholar
, and other index databases. The conference abstracts and proceedings book, CD and certificate of presentation will be distributed to participants at the conference registration desk. Impact Factor Indicators
Special Journal Issues
has teamed up with the Special Journal Issue on Service Management
A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.
Conference Sponsor and Exhibitor Opportunities
The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form
|Abstracts/Full-Text Paper Submission Deadline
||December 31, 2017
|Notification of Acceptance/Rejection
||January 25, 2018
|Final Paper (Camera Ready) Submission & Early Bird Registration Deadline
||October 22, 2018
||November 22 - 23, 2018
Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for
Please refer to the Paper Submission GUIDE
before submitting your paper.
Selected Conference Papers
1) The Requirements of Developing a Framework for Successful Adoption of Quality Management Systems in the Construction IndustryMohammed Ali Ahmed, Vaughan Coffey, Bo Xia 2) Solid Waste Management Challenges and Possible Solution in Kabul CityGhulam Haider Haidaree, Nsenda Lukumwena 3) Design and Development of Real-Time Optimal Energy Management System for Hybrid Electric VehiclesMasood Roohi, Amir Taghavipour 4) Transformative Leadership and Learning Management Systems Implementation: Leadership Practices in Instructional Design for Online LearningFelix Brito 5) Hierarchical Operation Strategies for Grid Connected Building Microgrid with Energy Storage and Photovoltatic SourceSeon-Ho Yoon, Jin-Young Choi, Dong-Jun Won 6) A Comparative Analysis of Solid Waste Treatment Technologies on Cost and Environmental BasisNesli Aydin 7) Innovation in Information Technology Services: Framework to Improve the Effectiveness and Efficiency of Information Technology Service Management Processes, Projects and Decision Support Management Pablo Cardozo Herrera 8) Development of Maintenance Schedule and Root Cause Analysis Based on Computerized Maintenance Management System for a Fertilizer PlantSanjeev Kumar 9) An Evaluation of ISO 9001:2008 and ISO 9001:2015 Standard Changes in Quality Management SystemFiliz Ersoz, Deniz Merdin, Taner Ersoz 10) Budget Optimization for Maintenance of Bridges in EgyptHesham Abd Elkhalek, Sherif M. Hafez, Yasser M. El Fahham 11) Enhancing Students’ Performance in Basic Science and Technology in Nigeria Using Moodle LMSOlugbade Damola, Adekomi Adebimbo, Sofowora Olaniyi Alaba 12) Knowledge Management as Tool for Environmental Management System Implementation in Higher Education InstitutionsNatalia Marulanda Grisales 13) Improving the Management Systems of the Ownership Risks in Conditions of Transformation of the Russian EconomyMikhail V. Khachaturyan 14) Performance of Flat Plate Loop Heat Pipe for Thermal Management of Lithium-Ion Battery in Electric Vehicle ApplicationBambang Ariantara, Nandy Putra, Rangga Aji Pamungkas 15) Technical Determinants of Success in Quality Management Systems Implementation in the Automotive IndustryAgnieszka Misztal
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