Excellence in Research and Innovation for Humanity

ICSM 2018 : 20th International Conference on Service Management

Singapore, SG
November 22 - 23, 2018

Conference Information

ICSM Home Aims and Objectives Important Dates Call for Papers Committee Conference Program Conference Proceedings Conference Abstracts

Paper Submission

Paper Submission Paper Submission GUIDE

Conference Registration

Author RegistrationListener Registration Payment Registration Fees Sponsorship and Exhibition Volunteer Author Information Presentation Upload Conference Photos

Conference Publicity

Conference Flyer General ProgramEventsKeynotes

Conference Venue

River View Hotel Singapore
382 Havelock Road
Singapore 169629
Tel : ++65-6732 9922  
Fax : ++65-6732 1034
For direction to the venue you can use google maps.
Conference Code: 18SG11ICSM

Conference Aims and Objectives

The ICSM 2018: 20th International Conference on Service Management aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Service Management. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Service Management.

Call for Contributions

All honorable authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters. Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or theoretical work in all areas of Service Management are cordially invited for presentation at the conference. The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of novel research materials.WASET

Federated Conference

Federated conference series is an event that brings together significant number of recurring events; academic conferences, symposia, workshops, special sessions, and plenary talks in the field of science and technology since inception in 1999. Each event may run over any span of time within the conference days.

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the International Science Index (ISI), Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. The conference abstracts and proceedings book, CD and certificate of presentation will be distributed to participants at the conference registration desk. Impact Factor Indicators.

Special Journal Issues

ICSM 2018 has teamed up with the Special Journal Issue on Service Management. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Important Dates

Abstracts/Full-Text Paper Submission Deadline   December 31, 2017
Notification of Acceptance/Rejection   January 25, 2018
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline   October 22, 2018
Conference Dates   November 22 - 23, 2018

Important Notes

Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission GUIDE before submitting your paper.

Selected Conference Papers

1) The Requirements of Developing a Framework for Successful Adoption of Quality Management Systems in the Construction Industry
Mohammed Ali Ahmed, Vaughan Coffey, Bo Xia
2) Solid Waste Management Challenges and Possible Solution in Kabul City
Ghulam Haider Haidaree, Nsenda Lukumwena
3) Design and Development of Real-Time Optimal Energy Management System for Hybrid Electric Vehicles
Masood Roohi, Amir Taghavipour
4) Transformative Leadership and Learning Management Systems Implementation: Leadership Practices in Instructional Design for Online Learning
Felix Brito
5) Hierarchical Operation Strategies for Grid Connected Building Microgrid with Energy Storage and Photovoltatic Source
Seon-Ho Yoon, Jin-Young Choi, Dong-Jun Won
6) A Comparative Analysis of Solid Waste Treatment Technologies on Cost and Environmental Basis
Nesli Aydin
7) Innovation in Information Technology Services: Framework to Improve the Effectiveness and Efficiency of Information Technology Service Management Processes, Projects and Decision Support Management
Pablo Cardozo Herrera
8) Development of Maintenance Schedule and Root Cause Analysis Based on Computerized Maintenance Management System for a Fertilizer Plant
Sanjeev Kumar
9) An Evaluation of ISO 9001:2008 and ISO 9001:2015 Standard Changes in Quality Management System
Filiz Ersoz, Deniz Merdin, Taner Ersoz
10) Budget Optimization for Maintenance of Bridges in Egypt
Hesham Abd Elkhalek, Sherif M. Hafez, Yasser M. El Fahham
11) Enhancing Students’ Performance in Basic Science and Technology in Nigeria Using Moodle LMS
Olugbade Damola, Adekomi Adebimbo, Sofowora Olaniyi Alaba
12) Knowledge Management as Tool for Environmental Management System Implementation in Higher Education Institutions
Natalia Marulanda Grisales
13) Improving the Management Systems of the Ownership Risks in Conditions of Transformation of the Russian Economy
Mikhail V. Khachaturyan
14) Performance of Flat Plate Loop Heat Pipe for Thermal Management of Lithium-Ion Battery in Electric Vehicle Application
Bambang Ariantara, Nandy Putra, Rangga Aji Pamungkas
15) Technical Determinants of Success in Quality Management Systems Implementation in the Automotive Industry
Agnieszka Misztal

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