Excellence in Research and Innovation for Humanity

ICCRMS 2017 : 19th International Conference on Customer Relationship Management Systems

London, United Kingdom
September 21 - 22, 2017

Conference Code: 17UK09ICCRMS

Conference Aims and Objectives

The ICCRMS 2017: 19th International Conference on Customer Relationship Management Systems aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Customer Relationship Management Systems. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Customer Relationship Management Systems.

Call for Contributions

All honorable authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters. Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or theoretical work in all areas of Customer Relationship Management Systems are cordially invited for presentation at the conference. The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of novel research materials.WASET

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The post conference proceedings will be abstracted and indexed in the International Science Index , and submitted to be indexed in the Google Scholar, and other index databases. The conference abstracts and proceedings book, CD and certificate of presentation will be distributed to participants at the conference registration desk.

Special Journal Issues

ICCRMS 2017 has teamed up with the Special Journal Issue on Customer Relationship Management Systems. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Important Dates

Abstracts/Full-Text Paper Submission Deadline   July 31, 2017
Notification of Acceptance/Rejection   August 14, 2017
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline   August 21, 2017
Conference Dates   September 21 - 22, 2017

Important Notes

Please ensure your submission meets WASET's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission GUIDE before submitting your paper.

Selected Conference Papers

1) Evaluating Factors Influencing Information Quality in Large Firms
B. E. Narkhede, S. K. Mahajan, B. T. Patil, R. D. Raut
2) Promoting Local Products through One Village One Product and Customer Satisfaction
Wardoyo, Humairoh
3) Secure Cryptographic Operations on SIM Card for Mobile Financial Services
Kerem Ok, Serafettin Senturk, Serdar Aktas, Cem Cevikbas
4) The Influence of Organisational Culture on the Implementation of Enterprise Resource Planning
Redha M. Elhuni
5) Exploring the Relationships between Experiential Marketing, Customer Satisfaction and Customer Loyalty: An Empirical Examination in Konya
R. Öztürk
6) Analysis of Lead Time Delays in Supply Chain: A Case Study
Abdel-Aziz M. Mohamed, Nermeen Coutry
7) Gamification as a Tool for Influencing Customers' Behaviour
B. Zatwarnicka-Madura
8) Application of Customer Relationship Management Systems in Business: Challenges and Opportunities
K. Liagkouras, K. Metaxiotis
9) Entrepreneurial Orientation and Customers Satisfaction: Evidences nearby Khao San Road
Vichada Chokesikarin
10) Customers 50+ Behavior in the Financial Market in the Czech Republic
K. Matušínská, H. Starzyczná, M. Stoklasa
11) Effective Communication with the Czech Customers 50+ in the Financial Market
K. Matušínská, H. Starzyczná, M. Stoklasa
12) Service Quality vs. Customer Satisfaction: Perspectives of Visitors to a Public University Library
Norazah Mohd Suki, Norbayah Mohd Suki
13) Kano’s Model for Clinical Laboratory
Khaled N. El-Hashmi, Omar K.Gnieber
14) Application of the Improved QFD Method Case Study: Kitchen Utensils Rack Design
Dini Endah Setyo Rahaju, Dian Retno Sari Dewi
15) User Satisfaction Issues in ERP Projects
Shahin Dezdar

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